Shipping Policy

1. Order Processing

All orders are processed after successful payment confirmation.

As our products are made to order, production begins only after your order has been confirmed. Processing times may vary depending on order volume, product availability, and customization requirements.

2. Production Time

Since every product is made to order, production typically takes 3–7 business days before dispatch.

For bulk or highly customized orders, production may take longer. If additional time is required, we will notify you.

3. Shipping Time

After your order has been dispatched, estimated delivery times are:

• Maharashtra: 8–10 business days
• Rest of India: 9–12 business days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Any promotional offers for free shipping will be clearly mentioned on the website.

5. Order Tracking

Once your order has been dispatched, you will receive tracking details through the contact information provided during checkout, where applicable.

Tracking updates are managed by the courier partner and may take some time to appear after dispatch.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If a delivery fails because of an incorrect address, unavailable recipient, or failure to accept the package, additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

StitchMyDrip is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

8. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Natural disasters
• Courier partner delays
• Government restrictions
• High seasonal demand

We appreciate your patience in such situations.

9. Damaged or Missing Shipments

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the package and product
• A brief description of the issue

We will review your request and provide an appropriate resolution if the issue is verified.

10. Service Availability

We currently ship across India.

If shipping is unavailable to your location, we will notify you before processing your order.