Returns, Refunds & Cancellation Policy

Effective Date: August 4, 2026

At StitchMyDrip, customer satisfaction is important to us. As we offer both custom-made embroidered products and ready-to-wear collections, our return and refund policy differs depending on the type of product purchased.

1. Custom Embroidery Orders

Custom embroidery products are made specifically according to your requirements. These include products with personalized names, logos, artwork, text, custom embroidery placement, thread colors, or any other made-to-order customization.

Return & Refund Eligibility

Exceptions

If you receive:

Please contact us within 48 hours of delivery with your order number and clear photographs of the issue. After verification, we will provide a replacement or another suitable resolution at our discretion.

2. Ready-to-Wear Collection

Our ready-to-wear collection includes products designed and sold by StitchMyDrip without customer personalization.

Return & Refund Eligibility

Returns, refunds, or exchanges are not accepted for:

Exceptions

If the product is:

Please notify us within 48 hours of delivery by providing your order number and clear photographs.

Once the issue has been verified, we will, at our discretion:

3. Order Cancellation

Orders may be cancelled only before production begins.

Once production has started, orders cannot be cancelled, modified, returned, or refunded.

This policy applies to both custom embroidery orders and ready-to-wear collection products, as all items are made to order after an order is placed.

4. Inspection Process

To process any claim, we may request:

Claims that do not include sufficient information may not be processed.

5. Non-Eligible Claims

The following situations are not considered valid reasons for a return, refund, or replacement: